Privacy Policy

Go Drives may use or disclose your personal information for the purpose for which it was collected. We will also use and disclose your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose.

Other instances when we may use and disclose your personal information include:

• where you have expressly or impliedly consented to the use or disclosure;
• in confidence, to our advisers;
• in confidence, to third-parties to improve our services and obtain feedback; and
• where the use or disclosure is authorised or required by or under South Africa.
• ensuring content from the Websites is presented in the most effective manner for you and for your computer;
• providing a better or more relevant service or product to you, for instance by automatically populating forms on our Websites when you make enquiries of selected estate agents;
• combining your personal information with information that we have collected from our service providers, third parties, cookies or web beacons in order to provide you with a better or more relevant and personalised experience and to improve the quality of our services;
• personalising and customising your services, experience, advertising and content that you view and engage with on our Websites or the websites of our service providers and business partners.
• responding to or provide you with service, products, information and assistance that you request from us;
• contacting you to conduct surveys, research and feedback about our products, services or our Websites;
• verifying your identity when you register or log into our Websites via your SNS account and remind you of your password and username;
• allowing you to participate in interactive features of our service, when you choose to do so;
• helping carry out our obligations arising from any contracts entered into between you and us;
• assessing your application for credit as a business in connection with our services;
• by disclosing the information to debt collection agencies to recover any amounts you owe us; and
• notifying you about changes to our products and services.

We may also disclose your personal information to third parties, including:

• sharing your personal information amongst other Go Drives group entities;
• sharing your personal information with our advisors and consultants; and
• with third-party service providers we use in conducting our business, subject to confidentiality provisions as we deem appropriate (including, without limitation, insurance brokers, banks, document production, outsourcing providers, billing or data storage services, virus scanning and other technology services providers, and archival services providers).
• use your personal information to provide you with information about offers, promotions, goods or services, which we believe may be of interest to you; and
• share your information with our service providers and other third parties so that they can provide you with products or services on our behalf or help us to provide you with the requested products or services including contacting you in relation to the products or services.
• relevant public, government or regulatory authorities, our legal representatives or other concerned parties, in special situations where we have reason to believe that disclosing your personal information is necessary to help identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities; and
• where we are otherwise authorised or required by law to do so.

If you request information from any organisation through our Websites, you will need to check their privacy policy to find out how they handle your personal information. We are not responsible for the way these organisations collect, use, disclose or handle personal information you provide to them through our Websites.

Some of the third parties to whom we disclose your personal information may be located outside South Africa and or Africa.

For example, we may disclose personal information to external national or overseas facilities in the course of conducting information and data processing or for the purposes of obtaining other services from third parties.

The countries in which these third parties are located will depend on the circumstances. However, in the course of our ordinary business operations we occasionally work with third parties located in the following countries:

• Botswana
• Namibia
• Swaziland and
• Lesotho

Go Drives strives to ensure the security, integrity of any personal information we collect. We will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, Go Drives excludes all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.

We may store your files in hard copy or electronically in our ordinary IT systems. These may include South Africa-based cloud servers or the servers of third parties within South Africa.

We implement a range of physical and electronic security measures to protect the personal information that we hold, including:

• mandatory password protection on all computers (users are required to change their passwords at regular intervals);
• firewall and antivirus/malware software; and
• systems and application access controls implemented to restrict access to information (on a need to know basis).

Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us.

We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.